App support
Adandaa Corp. · Updated October 15, 2026
MarineWiz Worker is the MarineWiz technician app: it lists the jobs assigned to you and lets you fill in their technical forms, online or offline. Here are the most common questions and how to reach us.
Contact us
- support@adandaa.com — we answer on business days. Include your company, your username (never your password), your device model and the app version, shown in the account menu (the person icon, top right).
- Your company
- For new users, permissions and job assignments, the first contact is your company’s MarineWiz administrator: they manage the accounts.
Frequently asked questions
- How do I get an account?
- Your company provides it. The app has no self sign-up: it is used inside a company that works with MarineWiz.
- What is the company code?
- It identifies your company in MarineWiz. Your administrator gives it to you with your username. You type it the first time you sign in, and the app remembers it.
- I forgot my password
- Ask your administrator to reset it. For security, the account is locked for a while after several failed attempts.
- I can’t see my jobs
- Check your connection and pull the list down to refresh. You only see the jobs your company assigned to you; if one is missing, ask them to assign it.
- Can I work offline?
- Yes. Forms are saved on the device while you fill them in. If you tap “Send” without a connection, the submission waits under “Pending” (the cloud icon) and goes out on its own when the connection is back.
- “Send” says fields are missing
- The message names the missing required fields and the app jumps to the section where they are, marked in red. Checklist items need a Yes, No or N/A answer: a photo alone is not enough.
- My session expired
- A bar appears to sign in again with your password. What you had on the device is not lost and is sent afterwards.
- How do I share the report with the customer?
- When you send a form the app builds the PDF on the device; the “Share PDF” button sends it by email, messaging or AirDrop, even without a connection.
- The camera or location does not work
- Check MarineWiz Worker’s permissions in the device settings. Without camera permission you can pick photos from the gallery; without location permission photos are saved anyway, without location.
- Does signing out delete pending work?
- No. Anything still to be sent is kept on the device and goes out when you sign in again with the same user. The app warns you before signing out if there are pending submissions.
Requirements
iPad and iPhone with a recent version of iPadOS / iOS. The interface follows the device language (Spanish or English).
Privacy
What data the app collects and how it is protected: privacy policy.